Punctuality Policy

All sessions will commence promptly at the scheduled time. The gate will open 5 minutes before and after the hour for parking convenience. Clients must wait outside until their scheduled time slot and will only be allowed to enter once the trainer is ready.

Appointment Rescheduling

Clients are expected to adhere to their scheduled appointments. Rescheduling is only permitted if an available time slot is visible on the app. If the app is full, then the session will be forfeited without reimbursement. A minimum of twelve (12) hours notice for any cancellations is required. Less than that will result in you being liable for your session without any rollovers.

Public Holiday Policy

Sessions falling on public holidays will not be rescheduled. Instead, clients will receive a video workout to complete at their convenience.

Special Attention Requirement

Clients who are pregnant, have existing injuries, or require additional attention due to inexperience or poor form are encouraged to book quieter time slots.

Traveling Client Policy

Clients with regular travel commitments must still honor monthly fees. The trainer will endeavor to accommodate missed sessions based on availability, and there will be no rollovers beyond a month.

Communication Guidelines

Client communication is limited to work hours, Monday to Friday, 7 am to 7 pm. Responses can be expected within 24 hours. Work-related messages should be directed to the work phone only. Weekend messages will be addressed on Monday. Please note that responses may not be possible during client sessions.

Fee Payment Policy

Gym fees must be settled by the 1st of every month. A $100 late fee will be incurred for each week of delayed payment.

Trainer Cancellation Policy

In the event of a trainer cancellation due to personal reasons, clients will be offered makeup session options based on availability.